1. In General

Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire Website.

This Website also contains links to other websites, which are not operated by Biossentials Sdn Bhd and has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. 

2. Privacy Policy

    Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

    3. Prohibitions

      You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities or electronic device of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Crimes Act 1997. Biossentials Sdn Bhd will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

      We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, electronic device, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

      4. Intellectual Property, Software and Content

        The intellectual property rights in all software and content made available to you on or through this Website remains the property of  Biossentials Sdn Bhd or its licensors and are protected by intellectual property laws and treaties around the world. All such rights are reserved by Biossentials Sdn Bhd and its licensors. You may store, print and display the content supplied solely for your personal record. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

        You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Biossentials Sdn Bhd or its licensors.

        5. Registration & Compliance

          Biossentials Sdn Bhd reserves the right to close accounts if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple accounts or disrupts any of our services in any way.

          If you use multiple logins for the purpose of disrupting the community you may have action taken against all of your accounts.

          Failure to comply

          If you fail to abide by these Community Rules you may be sent an email which informs you why your contribution has been refused or edited. This email will also include a warning that continuing to break the rules may result in action being taken against your account or accounts.

          This action may include any content posted by you being checked before allowed to go on the site or a temporary or permanent suspension of your ability to participate in any or all areas of Biossentials Sdn Bhd.  

          Biossentials Sdn Bhd reserves the right to delete any contribution, or take action against any Biossentials Sdn Bhd account, at any time, for any reason.

          6. Terms of Sale

            By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

            Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to peninsular Malaysia and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

            In order to contract with Biossentials Sdn Bhd you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Biossentials Sdn Bhd retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Biossentials Sdn Bhd or may in some cases be a third party.

            Where a contract is made with a third party Biossentials Sdn Bhd is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

            The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

            Pricing and Availability

            Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur.

            If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

            If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

            Unless otherwise provided, the pricing displayed on the Website shall be exclusive of any taxes (including goods and services tax), levies, duties, assessments or fees of whatever kind or nature. In the event the price of any goods shall become subject to taxes (including goods and services tax), levies, duties, assessments or fees of whatever kind or nature, you shall forthwith pay such additional amount as may be necessary to ensure that the net amount actually received by us is equal to the amount which we would have received had such taxes (including goods and services tax), levies, duties, assessments or fees of whatever kind or nature not been made.


            Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction.

            Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

            Discount Codes

            1. Account discount codes - Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.
            2. Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.

              The conditions of use relating to any discount code will be specified at the time of issue.


              Sizes of items vary from supplier to supplier. Please check the outlined measurements given in the description for more information. 


                We aim for orders to be despatched on the same working day if payment clears before 2.30pm. After 2.30pm, we will get the orders despatched the next day. After items leave our warehouse, it will take 2-4 working days to arrive at your doorstep for orders in Malaysia. Please allow an additional 1 day for East Malaysia deliveries. 

                8. Returns & Exchange

                  Biossentials Sdn Bhd will only accept returns in compliance to the returns terms and conditions. We are unable to provide cash refunds.

                  For any returns, we will provide our customers store credit via their accounts in which they may purchase another item using the store credit.

                  All returns are subject to Terms & Quality Inspection and Biossentials Sdn Bhd reserves the right the reject any returns which do not comply.

                  Biossentials Sdn Bhd Will contact you should there be any issues with item returned to us.

                  9. Disclaimer of Liability

                    The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy, merchantability, safety and quality. Unless expressly stated to the contrary to the fullest extent permitted by law Biossentials Sdn Bhd and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Biossentials Sdn Bhd liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

                    10. Linking to this Website

                      You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

                      You must not establish a link from any website that is not owned by you.

                      This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

                      11. Disclaimer as to ownership of trademarks, images of personalities and third party copyright

                        Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with Biossentials Sdn Bhd and you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Biossentials Sdn Bhd

                        12. Indemnity

                          You agree to indemnify, defend and hold harmless Biossentials Sdn Bhd. its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. 

                          13. Variation

                            Biossentials Sdn Bhd shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.


                              If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

                              15. Complaints

                                We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

                                16. Waiver

                                  If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

                                  17. Governing Law and Jurisdiction

                                    These terms and conditions are to be construed in accordance with the laws of Malaysia and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Malaysian courts.

                                    18. Entire Agreement

                                      The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and BIOSSENTIALS Sdn. Bhd. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Biossentials Sdn Bhd .